Publishing
for A
Better Humanity
QUOTE OF THE MONTH
November/December 2014
RETURN POLICY
"Believe that
righteousness
will always prevail."
-Anonymous-

Any refund or credit for exchange will be based on the value of the merchandise at the
time of purchase. Shipping and Handling fees are not subject to refund unless the
merchandise is defective or we shipped an incorrect item.

A credit or exchange is normally completed within 5 to 10 business days of receipt of
merchandise.

All refunds are applied to the individual customer account unless otherwise specified by
Sales Manager or Accounting Department.

Any cancelled order through PayPal will be refunded through PayPal and will usually take
5-10 business days.

Any form of reimbursement is consistent with the original method of payment.
RETURNS
30-Day Return Policy for Books
Any unwanted book can be returned within 30 days of purchase for a full refund.  The
item must be returned in its original package.  

14-Day Reurn Policy for CDs and DVDs
Any unopened CD or DVD can be returned within 14 days of purchase for a full refund.  If
the CD or DVD is not playable upon receipt this item will be replaced and shipping cost up
to a total of $5 will be refunded to the customer.

The shipping cost of any returns or exchanges will be the responsibility of the customer,
unless the merchandise is being returned because the order was incorrectly filled by us or
the merchandise is defective.
Return shipments to:
Olive Media Services
925 Sedgley Rd
Catonsville, MD  21228
phone: 443 939-8591

Indicate either refund or exchange within the returned package.
REFUND FOR CREDIT OR EXCHANGE
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